|Terms & Conditions
- We offer a
collection and delivery service for a quoted price.
- We are VAT
registered and VAT invoices will be provided on request.
- We do not
subcontract our work to other courier providers, nor do we act as freight-forwarders.
- Our service is to
collect and deliver items using a single driver.
collection/deliveries can be made with advance agreement and for an additional fee
- We allocate 2 hour
collection and delivery windows 24 - 48 hours in advance. In the event of
any travel disruption that jeopardises the collection/delivery window we
will contact the customer to advise and give an updated estimated
- We will call
customers when the driver is on his/her way, if requested.
- Our usual
turnaround time to complete collections/deliveries is between 1-10 days
- We are able to
store items in our business unit between collections and deliveries.
- We accept cash on
delivery, or payment in advance of delivery via Bank Transfer or
- Any request for
payment on account must be made/authorised before the day of delivery
- Our vans have
Goods in Transit insurance to the value of £50,000 per vehicle
- We are very
experienced in handling valuable/fragile items. We blanket-wrap furniture
and secure all items in transit, as standard.
- On request, we
offer a low-cost shrink-wrap service for added protection.
- There are
conditions and exclusions laid down by our insurers that are common across
the courier industry:- any “breakables” such as items made of glass, pottery
or slate will not be insured against damage in transit. Any
unpackaged/inadequately packaged items will not be insured against loss or damage in
transit. Adequate packaging is defines as both "hard" & "soft" packaging i.e. bubble-wrap and cardboard
- Any claim to
loss/damage in transit must be made in writing within 48 hours of delivery being made and evidence must be provided of the damaged item and packaging in support of any such claim.
- We hold public
liability insurance to the value of £5m.
- Our service is
doorstep collection/delivery, although entirely at the driver’s discretion and
at the customer’s own risk, we will collect/deliver items within a customer’s
property. Our drivers are very helpful and will “go the extra mile” to assist
customers where possible.